Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@abrokensleep.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your
own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@abrokensleep.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@abrokensleep.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to send back the artwork for return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging including the delivery slip.
To start a return, you can contact us at support@abrokensleep.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You must package the item in its original packaging. The cost of returning the item will be the responsibility of the
buyer.
When returning the item, you must ensure that it is not lost or damaged in transit. Therefore, we advise you to opt for a reliable, signed for delivery service. We will not accept returns for items that have been damaged post delivery. If this is the case, the item will be returned to the customer at the customer’s expense.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged so that we can evaluate the issue and make it right.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@abrokensleep.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Exceptions / non-returnable items
We cannot accept returns on commissions or custom made items/artwork.
-It is strongly recommended that you check out our sizing charts before ordering an item of clothing.
-If ordering an art print, be sure to check the measurements of the print before ordering a printed item.
But if there’s something wrong with your order, please let us know by contacting us at support@abrokensleep.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@abrokensleep.com with photos of wrong/damaged items and we’ll sort that out for you.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.